With continued emphasis on providing a great customer experience, TruConnect has created an innovative new ExpressPay website where customers can easily and securely add data to their existing mobile hotspot or phone, or activate a new one. This new website allows customers to quickly select a data top-up option and pay by credit card or data refill card whenever they need to add data to or activate their phone or mobile hotspot.
TruConnect and Internet on the Go devices will now automatically re-direct to the ExpressPay website when users run out of data or turn on a brand new device they purchased from www.truconnect.com or www.internet-go.com. Focusing on convenience and user experience, the new ExpressPay website recognizes both TruConnect and Internet on the Go (a TruConnect brand) devices, offering customers a branded online experience where they can select among a variety of data refill options, paying by either credit card or a previously purchased data refill card. If the device is not recognized or a customer navigates directly to the ExpressPay website, customers can simply enter their phone number, hotspot MEID number, or SIM card number (for GSM devices) to access the page’s services.
“The beauty of our new ExpressPay site is that customers never need to spend time looking up and navigating to a website (hard to do when you’re out of data) or spending time on the phone trying to reach a live agent just to get back on the internet. Our new customer focused site is designed to take care of that for you with a beautifully simple user experience.” says TruConnect Sr. Product Manager Jim Lukowitsch. Indeed, ExpressPay is configured so that a user can utilize its services even when they have exhausted their remaining data.
The ExpressPay website provides a secure portal where TruConnect and Internet on the Go users can quickly add data and return to their online activities. ExpressPay can be accessed by visiting refill.truconnect.com. Next, we are planning to add an option to sign up for or change monthly recurring data plans, so a user can subscribe and truly never run out of data!