WHO?
Are you a California LifeLine customer? If so, this is important information! All California LifeLine customers must renew their program participation every year in order to continue receiving their free wireless service. If you do not renew your participation, you will lose your free wireless service. This is why we encourage you to renew early so that you do not forget and lose out on your great free government phone benefits from TruConnect!
WHEN?
All California LifeLine customers must renew their participation in the program annually. The deadline to renew is your annual anniversary date from when you first signed up for California LifeLine service. If you’ve transferred your California LifeLine services to TruConnect, welcome! We want you to take advantage of your free wireless service, so be sure to remember you must use your phone at least once every 30 days in order to remain active. Also, remember that your renewal date is dependent upon your original signup date with California LifeLine service and not your transfer date to TruConnect. You can renew up to 3 months prior to your deadline. When you are 105 days from your deadline, you will automatically receive a pink envelope in the mail from the California LifeLine Administration to inform you that you need to renew. If you did not receive this mail or are just curious when your deadline is, browse to www.californialifeline.com/en/contact and a representative will let you know!
HOW?
Renewing your California LifeLine service is quick and easy! Once you receive a pink envelope in the mail, you will have your PIN. The PIN is located on the first page of your renewal form. If you somehow did not receive this envelope with your PIN and you know your deadline is coming up, do not hesitate to contact the California LifeLine Administration! They are there to help you obtain your information once they verify your identity. You can simply mail back the completed form or complete the online form through this link: www.californialifeline.com/en/login.
How do you know if you’ve been successfully renewed? You will be notified in a letter in the mail confirming your renewal.
WHAT?
The only items you need to log in to your account is your phone number and your PIN.
To complete the renewal form, you must do the following:
- Initial to confirm only one LifeLine service per household
- Check off whether you are program-based or income-based eligible
- Sign and date
- Birthdate
- Last 4 digits of your social security number
- Print Your Name
It's simple as that!
WHERE?
Where do I find additional information?
to www.truconnect.com/lifeline/CArenew
If you need to mail back a completed form, mail it here!
California LifeLine Administrator
P.O. Box 8417 Westminster
CA 92684-84174
To reach someone regarding your deadline date and PIN number, contact the California LifeLine Program Administrator:
Phone Number: 1.877.858.7463
TTY: 1.888.858.7889
www.californialifeline.com/en/contact
For more information on renewing your California LifeLine service with TruConnect, go to www.truconnect.com/lifeline/CArenew or call 1.800.430.0443